.::. MyTiles.com .::.
Suppliers of Natural Stone - Tiles and Mosaics








 

Enquiries 02476 100800 (9.00am - 5.30pm)

Buy Online! - The best way to buy!

About Us Our aim is to make your shopping experience with us the best, most cost-competitive and convenient as any you will find elsewhere on the web.

To achieve this, we have set up arrangements with all of the recognised manufacturers whose products and services we are happy to endorse, so that we can ensure prompt delivery wherever possible of top quality and reliable goods to your chosen destination.

In many cases, we shall not have had the pleasure of meeting our website customers, face to face, allowing us the opportunity to discuss with them the best Items and goods to suit their needs and delivery requirements. While the purpose of this Customer Charter is, therefore, to briefly take our distance sale customers through the things which will happen after they have placed your order with us, and why. While our showroom customers should have had everything in our Charter fully explained to them, this document is equally applicable to them (except where marked below).

While we try and ensure that all prices on our Web site are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

The company accepting the payment is First Interiors (Midlands) and that is what will appear on your statement.

Goods will not be accepted for return if they have been installed.

None of our terms of trading affect your statutory rights as a consumer.
Making A Purchase Browse our catalogue and click on "add to cart" at any item that you wish to buy and it will be placed in your shopping cart. Once you have finished your selection, click on "checkout now" and you will be asked for your details. You can also place an order by phone at [02476 100800 or 552277]. You will be sent an order confirmation by email or letter when we receive your order but this does not confirm availability.

We accept credit card payment by Visa or Mastercard or payment by Switch. These are processed when orders are ready for despatch. You may send your credit card information via phone, fax, post or online which is the safest way as we use 128 bit SSL encryption and your information is not stored on a computor which is permanently connected to the internet. Cheques are accepted but allow 7 days for clearance. Any errors in receipts or payments will be rectified within 5 working days of our agreeing to correct them.

If your item is not in stock, has been changed or has been discontinued, you will be offered the option to cancel or change your order. No contract has been entered into until we confirm availablity of your order as stock may have been sold out or specification been changed on new replacements from the manufacturer.
Shipping And Handling Because shipping varies according to post code we will need the post code to work out what charge needs to be made to your order. Our shipping cost of 12.75 is a value that we need to use with this particular application and is there as just a value. this because we cannot process an order for less then £100.00. Deliveries are usually made within 10 days. Assistance may be required with unloading of heavy or large items and we only deliver to the ground floor unless by special arrangement.

ON DELIVERY PLEASE THOROUGHLY INSPECT THE GOODS AND REPORT DAMAGES, FAULTS OR ERRORS IN THE ORDER TO US AS SOON AS POSSIBLE. We cannot accept liability for damages or errors if goods have been fitted.

IN THE EVENT THAT GOODS CANNOT BE INSPECTED ON DELIVERY THEN SIGN FOR THEM AS "UNEXAMINED".

When nobody is available at the delivery address to accept delivery, our carrirer will leave a 'collect from depot card'. There is a cut off period when goods will be returned to us if you have failed to collect them from the depot within the given time frame. We are usually charged by the carrier for the return of the goods. These costs will be charged back to you along with the NEW DELIVERY COSTS TO GET THE GOODS TO YOU. In the event that
a customer refuses to pay these additional costs a 25% restocking charge will be made for the goods, then delivery charges calculated. The balance will then be refunded to the customer.

Report damages, faults or errors to the Customer Services Manager by email or letter as per the contact details section. In the unlikely event of damage, fault or error you will be entitled to an exchange or full refund. Refunds will be made within 5 working days of our agreement to do so.
Delivery Schedule We deliver your order right away. We will normally send your order to you in <days> business days. International orders are generally received in under <days> days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, has been changed or has been discontinued, you will first be emailed or written to with the option to cancel or change your order. Where possible we can back order for you and these items are not charged until they are ready for despatch. Refunds will be processed within 5 working days.
Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
Credit Card Security We will do our utmost to get your order delivered to where you want it as quickly as possible.

When nobody is available at the delivery address to accept delivery, our carrirer will leave a 'collect from depot card'. There is a cut off period when goods will be returned to us if you have failed to collect them from the depot within the given time frame. We are usually charged by the carrier for the return of the goods. These costs will be charged back to you along with the NEW DELIVERY COSTS TO GET THE GOODS TO YOU.

Delivery times vary however products are usually delivered within 7-10 working days from stocks throughout the UK. For advance delivery details Email sales [at] mytiles [dot] com. or call 02476 100800 or 552277. For any kitchen appliance that has to be specially ordered you will be advised of the likely delivery date and will be given the option to cancel the order if it will take too long to complete. Contracts not completed within 30 days can be cancelled by either party. Refunds will be processed within 5 days.

We advise against booking trades for installations untill the goods have been received. No liability can be accepted for costs caused by late deliveries.
Guarantee All goods supplied are guaranteed by the manufacturer, keep all paperwork in a safe place.
Reaching Us This site is primarily for the trade or DIYers conversant and knowlegeable about our products. To keep our costs to a minimum we are unable to accept visitors to our premises.
Privacy Policy We regard your right to privacy and to be in control of your personal information as very important. We realise that when you provide us with the information necessary to enable us to process your order and deliver goods to your home, this is a matter of trust.

Cookies are used on this site, but merely add functionality to the shopping cart.
We do not send marketing emails to personal email addresses where the recipient is not a customer.

We are committed to protecting your privacy. We will only use the information collected about you lawfully (in accordance with the Data protection Act 1998). We only collect the information provided by you on the order forms which enable us to process your order and to provide you with the best possible service. You will be given the chance to refuse any marketing/promotional emails from us during the order process. We will never collect sensitive information about you other than the basic details you give us on the order form. You can check the information we hold on you at any time by emailing us and we will be happy to correct any inaccuracies promptly. None of your details will ever be passed to any other trader. If you have any queries then email Jane Lytton at info@mybuildingbits.com or call her on 02476 552277 02476 100800.

Last, but certainly not least, we have a highly trained, professional and courteous customer services department available during office hours (tel: 02476 552277 02476 100800 or email: customerservices@mykitchenbits.com to help you with any query you may have about anything contained in this Customer Charter..or more generally about us and what more we can offer in making your shopping experience with Bonne Affaire the best there is...
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy (PLEASE NOTE: This section is not applicable to showroom sales)
Goods are not sold on a trial basis however you have 7 working days from the day following receipt of goods to notify us in writing that you wish to cancel the order. You always have the right (except in very limited circumstances where goods may have been made to order or personalised in some way) to change your mind and return any goods items to us for a full refund (excluding the delivery charge). However, you must do this quickly and within no more than seven working days after delivery... another very good reason for inspecting all goods items upon receipt. Goods must also be returned in their original packing.

Goods must be taken reasonable care of and must be as new and in saleable condition on their return. You must arrange and pay for the cost of return. You will only be credited for goods received in saleable, as new condition at our depot. Refunds will be processed within 30 days of the receipt of the written cancellation of the order. Our order confirmation includes a cancellation form or you can email our Operations Manager at info
@mybuildingbits.com Due to the fragile nature of our products they must be repacked as they were received, additional packaging may be required if delivery is affected by our own transport. Goods which have been made to your specification will be excluded from this returns policy.

We will, of course, be very happy to discuss any problem with you before you make the final decision to return a goods items....... whether there is a defect or whether you have simply changed your mind….in the hope that we can resolve the problem without the need for returning the goods. But if that is not possible, we shall be very happy to discuss with you the supply of a replacement.

Exchanges
The returns policy applies and exchange goods will be treated as a new order until the original goods are returned for credit as appropriate.
Remittance Terms This web site is manged by First Interiors (Midlands) Ltd this is what will appear on your credit card stament.

All goods must be paid in full before despatch. All our invoices include VAT at 17.5% . Our VAT reg number is 973 2582 94

Because it is so important to us that you will be completely satisfied with your order when it arrives, we ask you to inspect all goods delivered immediately upon arrival, just in case any damage has been caused in transit, or if there is some other reason why you are not entirely happy with them. Our guideline time within which we would expect you to have inspected all goods is 48 hours after delivery. Only in very exceptional circumstances would we consider a longer period to be reasonable to justify allowing the return of goods where damage could have been discovered upon inspection.

Finally, it is equally important that you do not try to anticipate delivery before it happens and get your fitters all lined up only to find they have no units, appliances or sink to fit! We strongly recommend you wait until all items have arrived before committing yourselves to installers and, at best, being disappointed and at worst being liable to pay the costs of wasted time. As stated above, we pride ourselves in being able to obtain good delivery dates, but there
are all manner of reasons, over which we have no control, why an estimated arrival date may not be met.

www.mytiles.com UA-10705617-6